FAQ

Q. How do I purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
 

We accept payment via Bank Transfer: Maybank Berhad. Below are the account details. You will also receive our payment detail via email once order is placed. 

       Bank: Maybank

       Account Name: Cutie N Joy Trading

Account No: :514486524772

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address :  weddingdecogift@gmail.com

For Singapore orders, please send us an email to inquire about the cost of shipping. Buyer will bear the price.

Note: Your purchased products will not be delivered until we have this confirmation. Payment must be received within 2 working days after date of ordering. Failure to do so will result in cancellation and items will be released automatically.  

Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at weddingdecogift@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).

Q. How long does the delivery usually takes?

Delivery to West Malaysia takes 1-2 working days while delivery to East Malaysia takes 1-3 working days.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to weddingdecogift@gmail.com for us to clear your doubts.