Q. How do I purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
We accept payment via Bank Transfer: Maybank Berhad. Below are the account details. You will also receive our payment detail via email once order is placed.
Account Name: Cutie N Joy Trading
Account No: :514486524772
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : firstname.lastname@example.org
For Singapore orders, please send us an email to inquire about the cost of shipping. Buyer will bear the price.
Note: Your purchased products will not be delivered until we have this confirmation. Payment must be received within 2 working days after date of ordering. Failure to do so will result in cancellation and items will be released automatically.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
Q. How long does the delivery usually takes?
Delivery to West Malaysia takes 1-2 working days while delivery to East Malaysia takes 1-3 working days.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.